Shipping Information
All domestic orders are delivered via Sendle. All orders can be tracked here.
Once your order has been dispatched, you will receive status updates via email or SMS from us.
Shipping FAQs
What are your shipping options?
We currently offer standard shipping within Australia for a flat rate of $15 per order. Shipping costs will be applied at checkout. Expedited shipping may be available for an additional fee. Please contact us for more details.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times depend on your location within Australia. You will receive an email with a tracking number once your order has shipped.
Do you offer local pick-up?
Yes, local pick-up is available at our warehouse once you receive confirmation that your order is packed and ready for collection. During checkout, you can choose between delivery or pick-up. If you need your order faster, we recommend choosing pick-up. Once your order is confirmed, you will receive an email with pick-up details, including available time slots for collection. Please wait for confirmation before arriving at the warehouse.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you selected the pick-up option, you would receive an email once your order is confirmed, with pick-up details, including available time slots for collection. Please wait for confirmation before arriving at the warehouse.
What if I'm not home to sign for my order when it arrives?
Your order will be left in a safe place at the delivery drivers' discretion. If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a collection card in your mailbox with the next steps to collect your order.
If your order is not picked up within the time frame advised, it will be returned to our warehouse.
Do you offer international shipping?
Currently, we only ship within Australia. We are working on expanding our shipping options in the future, so please stay tuned for updates.