The easiest way to place an order is through our online store. Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. If you have a discount code, you can enter it during the checkout process to apply your discount.

Our warehouse visits are by appointment only. If you’d like to visit us, please contact us in advance to schedule an appointment. We do not accept
walk-ins.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods depending on your location. All transactions are securely processed.

If you need to cancel or make changes to your order, please contact us as soon as possible. Orders can only be modified or cancelled before they are processed and shipped.

Yes, our prices are inclusive of Goods and Services Tax
(GST).

All prices listed on the website are in Australian Dollars (AUD).

We currently offer standard shipping within Australia for a flat rate of $15 per order. Shipping costs will be applied at checkout. Expedited shipping may be available for an additional fee. Please contact us for more details.

Orders are typically processed within 1-2 business days. Delivery times depend on your location within Australia. You will receive an email with a tracking number once your order has shipped.

Yes, local pick-up is available at our warehouse once you receive confirmation that your order is packed and ready for collection. During checkout, you can choose between delivery or pick-up. If you need your order faster, we recommend choosing pick-up. Once your order is confirmed, you will receive an email with pick-up details, including available time slots for collection. Please wait for confirmation before arriving at the warehouse.                 

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you selected the pick-up option, you would receive an email once your order is confirmed, with pick-up details, including available time slots for collection. Please wait for confirmation before arriving at the warehouse.

Your order will be left in a safe place at the delivery drivers' discretion. If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a collection card in your mailbox with the next steps to collect your order. 

If your order is not picked up within the time frame advised, it will be returned to our warehouse.

Currently, we only ship within Australia. We are working on expanding our shipping options in the future, so please stay tuned for updates.

We accept returns within 14 days of receiving your order, provided the items are in their original condition and packaging, unworn or unused. Clothing needs to be in its original box. Please refer to our Returns and Refunds policy for more details.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.

Please note some colour variation is expected with products. While we do our best to ensure the images on our website replicate the same colours as the items themselves, it’s almost impossible to get it perfectly the same.

To return an item, first ensure it is in its original condition and packaging. Contact customer service to initiate the return process, and instructions will be provided on how to proceed. Returns can either be mailed back at the customer’s expense or returned in person at the warehouse by appointment only.

The cost of return postage is the responsibility of the customer. Items can be returned by mail at the customer’s expense or in person at the warehouse, by appointment only. Returned items must be in their original condition and packaging. However, if the item was damaged upon delivery, return postage costs will be covered.

Exchanges are accepted within 14 days of receiving the order, provided the item is in its original condition and packaging, unworn or unused. To initiate an exchange, please contact customer service for instructions. If the item is exchanged for a different product, the customer will be responsible for any additional shipping costs incurred.

Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're still having problems, contact our Customer Care Team.

You can reach our customer service team via email at support@goodsofculture.com.au or by phone at 1300 998 338 during our business hours: 7am – 3pm. We are happy to assist with any questions or concerns.